#2 of 5 seminars in Kretinga, given 19 August 2022.
Last night, we noted that every parish can work with the people who already come. Tonight I want to say more about how we can do this. Much of what I want to say comes from an unexpected source. In the UK, the name “Gallup” is famous. They do political surveys, especially near election time. But they also do religious surveys!
There was a man who worked for Gallup, Albert Winseman. He wrote a book: Growing an Engaged Church. What does the book say? The founder of Gallup Polls, George Gallup Jr., started looking at “spiritual commitment” in the 1990s. What is “spiritual commitment”? It’s faith that isn’t just about feeling good. It’s faith which makes a real difference in daily living.
Why do people come to church every Sunday? In the free West, people used to come because of a sense of belonging. Their friends would say something if they didn’t come. Everyone was there. You missed out if you weren’t. Also, Catholics may feel guilty if they missed Mass on Sunday. Would God be angry? Would they miss out on heaven?
Here in the Baltic, I expect things were a little different. The communists didn’t want people to go to Church. So going was a sign of defiance. But in the West, it is no longer fashionable to go to Church. And I expect that here, young people no longer feel they are doing something “forbidden”.
In the new generation, people want an emotional connection with God. People who come to Church need to feel right about it. Often, the first feelings come because of the worship – the music, the incense, the art. Many new Christians “shop around” until they find a worship experience that touches them.
Once people find a church which feels right, they get involved. What are the signs of involvement? People volunteer. People give generously of their money. People invite their friends to come and see. People who feel right about church, report a sense of satisfaction with their life. So George Gallup measured these things, not attendance or membership.
A healthy church asks each member a double question: “What are you good at, and what do you love to do?” Your job as a leading member is not to please other members who don’t feel good about church. Your job is to make and develop disciples.
Yesterday, I noted it was important to make clear “What is expected” of members. It’s also valuable to have small groups. Today I want to look at the importance of recognising personal strengths. You can do this in an informal way. You can ask: “What are you good at, and what do you love to do?” You can ask: “What do you dream of doing for God, given unlimited resources?”
Even people who volunteer are not necessarily “engaged”. Activity without engagement leads to burnout. Burned-out members eventually leave. Imagine a church with much activity but little heartfelt engagement. The words “duty” and “responsibility” are used loudly when there are holes to fill. After a few years, volunteers leave. “I’ve done my share.” “It’s time for the younger members to take their turn.”
Most new people who come to church, come because a friend invites them. But the new member won’t become engaged unless the church works to make that happen.
“Engaged” church members have many chances to do what they do best for their church. Why? Leaders have invested the time needed to discover their members’ greatest talents and gifts. Leaders have put them in roles where they can play to their strengths.
Gallup has found that there are twelve things which affect engagement These can be grouped into four stages of deepening commitment.
First Stage: WHAT DO I GET OUT OF MY CHURCH?
We’ve already looked at one important question.
- (1) Do I know what is expected of me in this congregation?
Here’s another key question.
- (2) Are my spiritual needs met by my church?
The best way to find out is to go and ask people!
In fact, I am going to be bold. I am going to ask you right now. Please choose between three possible answers: COMPLETELY, OR A LOT HALFWAY NOT MUCH OR NOT AT ALL If this parish meets all, or nearly all, your spiritual needs, please raise a hand… Now put it down. If this parish goes halfway to meeting your spiritual needs, raise a hand… Thank you, hands down. And if the parish does little or nothing to meet your own personal needs… thank you for your honesty.
Second Stage: WHAT DO I GIVE TO MY CHURCH?
People who feel good about their church, give generously to the work of the church. Now here we must walk carefully. Jesus asked us to give freely for no reward. If you are spiritually mature, you will keep on giving and not count the cost. But many of the people in church are not spiritually mature. If we don’t give positive emotional feedback, we will lose them before they become mature.
So here are four questions if you want to raise up volunteers who are not spiritually mature.
- (3) Do you give people the chance to serve the church doing “what they do best”?
- (4) Do you thank or compliment members of the church who make a positive contribution?
- (5) Do you take an interest in a person whose gifts can be developed?
That’s especially important if you’re in a position of leadership. That’s not just the parish priest. The senior altar server, the head of Mother’s Prayers, the Faith & Light leader, the top catechist… You have many leaders in a parish.
- (6) Do you support members of the parish in their spiritual growth?
I belong to a community called Sion Community. We have some things we do to support one another. Sometimes – especially on birthdays – we honour people. Everyone in the room has a turn to say something positive about the birthday person. Or we do an exercise called “I see in you.” This is about a positive quality in someone’s character. “I see in you a hidden strength…” – something like that. I won’t ask you to do this right now. I am not confident you could form groups where you all know each other well enough. This is why small groups are important in a church. This is where you can know and be known. Being “known” might feel scary. But if you get positive words from people who know you, it will feel safe.
This is your goal. Can you make this parish a safe place? Will members feel safe enough to experiment, and get things wrong? Will they feel safe enough to hold each other accountable? Will they feel safe enough to share the things and ideas that they have? I would like to belong to a parish like that.
Third Stage: DO I REALLY BELONG TO MY CHURCH?
The Catholic Church is journeying towards a global Synod. Pope Francis wants to listen to the voice of the Church – in all her members. At the start of this year, Catholics around the world were asked to speak. Now a committee is putting together responses from across Europe. Next year, the Vatican will bring together the voices from each continent.
Gallup notes that if you really belong to your church, your opinion matters. Pope Francis thinks your opinion matters. The Synod doesn’t mean the Catholic Church has become a democracy. Sometimes when we hear what people say, it’s right to do what they ask. Other times, mother church has to explain what Jesus says. We are sinners, so we don’t always instinctively agree with Jesus!
So Gallups’s point (7) has two parts.
- (7a) Is my opinion sought?
Pope Francis wants to know. He wants us to be a church which listens. We should listen especially to outsiders. There is a famous saying: If you want to go quickly, go alone. If you walk together, you will go slowly. In a listening church, we travel slowly. But we will take more people with us.
- (7b) Am I told about significant changes?
The Vatican is brilliant at writing documents. But not so many people read Vatican documents. Parish priests have a difficult job. They have 7-10 minutes to preach a message each week. They know many members of their congregation don’t come every Sunday. If they want everyone to hear a message, they have to keep giving it for three or four Sundays. But they need to keep it fresh so you aren’t bored if you come faithfully every weekend! That’s not easy, so have patience with your priest.
The next point assumes that the parish has made clear what it expects of its people.
- (8) Can I see that I have an important share in my parish’s stated purpose?
Take a moment to reflect on that. Do you realise how important you are, to the mission Jesus has for Kretinga parish?
The British Cardinal, St John Henry Newman, wrote a famous reflection:
God has created me to do Him some definite service. He has committed some work to me which He has not committed to another. I have my mission. I may never know it in this life, but I shall be told it in the next. I am a link in a chain, a bond of connection between persons. He has not created me for nothing. I shall do good; I shall do His work.
You have a task which God has prepared for you, personally. Jesus made this clear in his parables. If you bury your gift in the ground, God will not be pleased. You must use your gifts to grow the Church. But you are not called to do this alone.
In a church of real belonging, you share the journey. (9) Are other members of this congregation committed to their spiritual growth? This is a sign of a church truly reaching for success. St John of the Cross spoke about a coal in the fire. When a hot coal is in the fire, it stays hot. When you take it out, it cools quickly. Jesus invites us to burn with his love!
But a really successful church invites new people to share the journey. So Gallup also asks this question:
- (10) Do I have a close friend in this congregation who is not a family member?
The purpose of a Catholic parish is not providing you with Mass. It is to provide you with an opportunity to bring other people to Mass. It is also so you can love and support the other people who come to Mass. Jesus washed the feet of the disciples at the last supper. You don’t have to be a priest to be Jesus to other people. Parish social events help build community. You can go to social events, or just talk to someone after Mass.
Fourth Stage: AM I GROWING SPIRITUALLY?
What is spiritual growth? It’s about my friendship with Jesus. We start our religious lives by being told ABOUT Jesus. We grow when we realise that he is a living person we can connect with. When we first make a connection with Jesus, it is wonderful. It is like the honeymoon of a new marriage. But then Jesus asks us a question. Do you love me? Or do you only love the feeling of being close to me? So Jesus tests us. As we grow, we leave the honeymoon behind. Now we know Jesus is real, will we serve him for no reward? Spiritual growth can be painful. But we also grow by meeting Jesus in reading the Bible and entering into prayer.
There are many kinds of Christian Prayer. We can meditate quietly, use our imagination, or use a prayer book. But prayer doesn’t just happen. It’s always a choice, to turn our attention to God. Jesus says we will be known by our fruit. Galatians 5:22-23 says: The fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control.
Even when God feels far away, spiritual growth results in fruit like this. St Teresa of Calcutta was called to help poor people in India. For six months, she heard God speak to her clearly, asking her to do this. Then she suffered 50 years of darkness, not feeling the presence of God again. But the fruit of her work was amazing! Hundreds of sisters and brothers joined her congregation! Thousands of poor people were helped! Spiritual growth can be painful, but it is always good.
Here are Gallup’s last two questions.
- (11) Has any member of the church asked me about my spiritual growth during the last six months?
- (12) Do I have opportunities to learn and grow in this congregation?
“Learning” might be through study groups to look at church teaching. “Growing” might be through shared prayer – not Mass, but other kinds of prayer. Or it might be taking on the challenge of a leadership role – more responsibility.
So let’s recap. If you want people to be engaged in a parish, what should the leaders do?
Let people volunteer according to their strengths. There shouldn’t be pointless rules about having to “move on” from ministries. Of course, if someone’s doing a really bad job, you might have to move them on. Every volunteer should have an opportunity to “renew or change” each year. It might be worth having a re-commitment service for volunteers each year. Who here volunteers for this parish? Raise your hands. You are working for God – thank you!
Sometimes, a parish has to introduce a major change. That could be a new priest, a different service time or a new music style. When this has to happen, leaders should give very clear communication. Make the practical details very clear. Make any new expectations very clear. Repeat the message in different ways – aloud, in writing and online.
Every parish needs to be open to new people. We need to avoid using “insider language” that only regular people will understand. Get a second person to check for clear language in surveys and signup sheets.
Now let’s look at example of a parish which was really successful in raising engagement. It’s St Gerard Majella in Long Island, New York. It had 1200 worshippers and two priests, Frs Bill Hanson & Chris Heller. When they arrived 1991, there was nothing special about the parish. It was in debt – half a million dollars.
The new priests worked out a mission statement based on Acts Chapter 2. Four banners stated clearly what was expected of parishioners. They were expected to pray, to help people, to share the Good News of Jesus, and socialise. Parishioners were challenged to take a 1% step closer to giving 10% of their income to the church. A room in the church became a “gift exchange”. The secretary there matched parishioners with volunteering work most suitable to their talents.
Often we ask why people leave church, or why they don’t volunteer or who they don’t give generously. St Gerard’s priests asked the opposite question. Why did the people who do good things, do the things they do? Gallup doesn’t just publish a book; it can conduct surveys in individual parishes. The surveys measure engagement – and disengagement! Disengagement is a terrible thing. When someone in the parish talks negatively about projects, this has a huge influence. One person saying “that will never work” stops many others from trying.
Over a four year period, St Gerard’s grew active engagement from 34% to 46%… And it saw active disengagement drop from 22% to 12%. The $½M debt became a $2M surplus.
Taking a survey helps leaders deal with criticism. “So you don’t like the new things we’re doing?” “13% of our worshippers agree with you… but 45% agree with what our leaders have done.”
Then one of the two priests was moved to serve elsewhere. In most parishes, people would complain. In St Gerard’s, the people said “No problem” and stepped up to fill the gap!
The tool used to survey people in St Gerard’s was called M.E.25 That’s Measuring Engagement 25 – 25 questions. Unfortunately, it is only available in English and Spanish. Gallup also offers another tool to help people look at their personal strengths. It’s called the Clifton StrengthsFinder. It was developed by a man called Clifton. This is available online by Gallup in English and Russian, but not in Lithuanian. St Gerard’s used this with members of their Small Groups.
The Clifton test asks you to answer many questions. You do it online – the computer ranks you against 34 possible personal strengths. The basic test reports your top five strengths. For the premium fee, you are placed against all 34 possible strengths in order. Now like all these self-test questionnaires, we only get out what we put in. But it’s often helpful to hold it up, like a mirror, so we can see ourselves more clearly. Monsignor Bill Hanson was the priest who at St Gerard’s until 2015. He wrote an introduction for the Catholic Edition of CliftonStrengths His parishioners were often “amazed at the accuracy” of the results. They are sometimes surprised to see their character traits identified as “strengths”. You can do the StrengthsFinder in a small group. It can be a powerful bonding experience. People have in-born talents, skills they have trained in, and learned knowledge. A personal strength is built on a base talent enhanced by skills and knowledge. The Clifton idea is that volunteers and employees should be selected for their strengths. It’s better to do what you’re good at than work on overcoming weaknesses! But often a strength is about HOW you do something rather than whether you can do it.
Last night I spoke about the Divine Renovation parish in Halifax, Canada. They raised their parish level of engagement from 10% to 45%. They also use the Clifton StrengthsFinder tool.
Engagement is key to parish success. If you don’t have people emotionally committed to the parish, you can’t do much. If you don’t have a clear vision of what the parish is called to do, you won’t achieve it. If your vision doesn’t align with God’s vision, you won’t go far either. Psalm 127 begins saying: Unless the Lord builds the house, those who build it labour in vain.
The first step of parish success is to build a team. But do the team members share the vision? Do they love Jesus? There are two traps we can fall into. One trap is that we love other people more than we love Jesus. We must love other people! It was the second most important command Jesus gave us! But he said, love God first. If you only love other people, you might not take time to pray. You might avoid some of God’s hard teachings. Jesus said some difficult things about lust and divorce. The Catholic Church doesn’t want to make life hard for people whose marriages break up. But the Church must teach what Jesus taught. I’m not here to speak about that tonight.
The other trap is that some people love the Church more than they love Jesus. They love certain traditions! We must sing these Latin songs! We must wear these special robes! Things like this help some people feel safe in church. But they can get in the way for other people. Can we help everyone feel safe while making space for people who are different? It’s not easy.
So, first form a team of people who love Jesus. With these people take time to write the vision for your parish. Every parish must be Jesus’ body on earth. But some parishes are in cities and others are outside. Some have people from many nations. Some only have local people. Some have lots of people who have no connection with church, and never did. Others have lots of people who used to come to church, then left. Your vision will say something about how to be the right church for your place. It may take a few months, even a year or two, to write the vision. That’s OK. What is important is to get it right.
The next question, is how to live the vision. Your starting point is your people. The gifts that you need to begin are in the people God has given you. Don’t try to do too much or go too quickly. Do what you can with the people you have! But you probably need to do something new. If you keep doing what you’ve always done, you’ll keep getting what you got.
I don’t know if this is true in Lithuania, But in England the Catholic Church is good at two things. We lose our old people slowly. We lose our young people quickly! It can be different. But we must build an engaging church. Young people should serve according to their strongest gifts. Just like all the other people!
How can you help the people who come to Mass become more engaged? Small Groups are very helpful. Perhaps you can start with running the Alpha Course. The Alpha Course is available in Lithuanian. I know many of you have tried Alpha. Sometimes we can learn a lot from the way other churches run it.
There is a church in Vilnius called “Journey Church”. They use Alpha to engage people. You could look at their website. Ask: what do they do to attract people? What do they do to keep people? They are not Catholic. We couldn’t do everything they do in a Catholic service. Catholic Liturgy can never be as relaxed as a church which is a coffee shop! But we can look at their ideas and ask “How could we make that work here?” I don’t know your parish very well. You are the experts! So look at which other successful churches do, and learn!
To be an engaging church, people must talk to people. It’s probably not enough to do it in the street after Sunday Mass. This is where small groups are important.
Nativity Church in the USA gives some advice on how they engage people. Every volunteer agrees to follow five standards.
- Show up for ministry.
- Don’t be too formal or “official” in the way you do it.
- Come prepared to do what you’re going to do.
- Give glory to God by what you do and how you do it.
- Come expecting to bless others and succeed yourself.
They suggest you try to start a new ministry team as an experiment. Not altar servers or readers or communion ministers. Something more connected to people. For example, greeters at the front door. Or refreshments after Sunday Mass. Try to invite some new people who have never served before, as well as regulars. Appoint a team leader you know and trust. Give him or her real authority as well as responsibility. Invest in your leader and team. Give them lots of your time as you launch your ministry. Bring the team together. Reflect on your standards and values. What does “success” look like for this team? Will you wear something in common – a badge, a lanyard, a T-shirt?
Launch the project quietly. Don’t make a big announcement to the wider congregation. This is about under-promising and over-delivering.
Expect things to go wrong. One of your leaders will quit. Key members won’t show up for duty. People in the church will complain about the project. But keep going! Keep encouraging your team. Once it’s working well, start a second team for another task. It will get easier!
I think that is enough for tonight. But before I take questions, I will ask you a question. What kind of team could you start in your parish? Please gather in groups of 3 or 4 and discuss!